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Terms and Conditions

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Purchase of Goods

1.0 Goods up to a value of £700 exclusive of VAT can be purchased using cards (acceptance of card orders are at the discretion of AR-EL Workshop Equipment Ltd and the card processor)
1.1 Goods over the value of £700 exclusive of VAT shall be paid using cheque or BACS
1.2 International orders shall be paid by SWIFT
1.3 Where payment by card is accepted at the discretion of AR-EL Workshop Equipment Ltd for orders over £700 exclusive of VAT, a card surcharge of 3 percent applies
1.4 We endeavour to deliver all orders within 5 working days, and in majority of orders next working day. Where delivery is expected to be more than 5 working days we will inform you
1.5 Carriage charges are applied based on weight and size of goods
1.6 Carriage surcharges are applied to some UK postcodes and Islands. These are displayed on our website

Return of Unwanted Goods by Business Customers

2.0 Unwanted goods must be returned within 14 calendar days
2.1 A restocking charge of 20 percent applies (£20 exclusive of VAT minimum charge)
2.2 Returned goods must be un-used, in original packaging in good condition (in a re- saleable condition)
2.3 Original and return carriage costs are non-refundable
2.4 Customer shall organise and pay return carriage
2.5 Goods valued over £700 exclusive of VAT are normally ordered from manufacturers to satisfy customer orders and therefore cannot be accepted back into stock
2.6 Refunds can only be made using the original payment method to the same account

Return of Unwanted Goods by Consumers (non-business)

3.0 Shoppers have the right to cancel within seven days of purchase, or seven days of receipt of the goods (whichever is the longer)
3.1 Cancellation must be by email to sales@industrial-equipment.co.uk
3.2 Returned goods must be un-used, in original packaging in good condition (in a re-saleable condition)
3.3 Customer shall organise and pay return carriage
3.4 Goods valued over £700 exclusive of VAT are normally ordered from manufacturers to satisfy customer orders and frequently built or imported to order, therefore cannot be accepted back into stock
3.5 Refunds can only be made using the original payment method to the same account, and will be made within 30 days of cancellation

Warranty Claims

4.0 Warranty is provided for faulty materials and workmanship
4.1 Warranty period is normally 12 months from date of order, but may vary due to individual manufacturers policies
4.2 In the first instance we endeavour to resolve all warranty issues by telephone and email
4.3 Where parts are required these are supplied at the discretion of the equipment manufacturer
4.4 When goods have to be returned for repair, customers shall organise and pay for carriage to either our premises, or the manufacturers premises
4.5 Customers are not liable for carriage of the repaired goods back to themselves (unless repair is required due to customer negligence)
4.6 Where on-site warranty labour is required, this is provided at the discretion of the equipment manufacturer

Transit Damage

5.0 Any damage to goods during transit should be reported within 24 hours of delivery

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